1. No guarantees of any kind
Lionsmont builds Shopify stores and, for stores we have built, manages growth marketing. We do not — and cannot — guarantee that you will make any money, or any particular amount of money, from a store we build or campaigns we manage. Nothing on our website, in our proposals, in our tiers and deliverables, in our communications, or in any material we produce is a promise, guarantee, projection, or prediction of sales, revenue, profit, return on ad spend (ROAS), cost per acquisition (CPA), conversion rate, traffic, rankings, growth, or any other financial or business result.
2. Results depend on you and on factors we don't control
Whether an online store succeeds depends overwhelmingly on things outside our control, including but not limited to: your products, their quality, pricing, and margins; your suppliers and fulfillment; your brand and content; your advertising budget and how it is spent; your customer service, returns, and refunds; market demand, seasonality, and competition; changes to platform policies, algorithms, and costs; economic conditions; and your own decisions, effort, and follow-through. Many new online stores do not become profitable. You should be prepared to lose some or all of what you invest, including our fees, platform fees, inventory, and advertising spend.
3. Advertising spend is at your own risk
If you use our Growth Marketing services, you fund advertising spend directly with Meta, TikTok, Google, or other platforms, from accounts in your name. That spend is yours and is at your sole risk. Advertising may produce no sales, produce sales at a loss, or produce results that later reverse (for example through refunds or chargebacks). We do not refund, reimburse, credit, or otherwise make good any advertising spend, regardless of results.
4. Examples, projections, and benchmarks
Any numbers, ranges, examples, case studies, benchmarks, or scenarios we discuss — whether about our clients, the industry, or hypothetical stores — are illustrative only. They are not typical, are not a promise of what you will achieve, and should not be relied on in making any decision. Where we do quote a figure, we make no representation that it is accurate, current, or achievable in your situation.
5. Not professional advice
We provide design, engineering, configuration, creative, and marketing-management services. We are not accountants, attorneys, tax advisers, financial advisers, or investment advisers, and nothing we say or produce is legal, tax, financial, or investment advice. Decisions about whether to start a business, what to sell, how much to invest, and how to structure or operate your company are yours alone, and you should consult qualified professionals before making them.
6. Third-party platforms
Shopify, Klaviyo, Meta, TikTok, Google, payment processors, and other providers can change their terms, features, pricing, and policies, and can restrict, hold, reject, suspend, or terminate accounts, ads, and payouts at any time and for reasons we cannot predict or control. We are not responsible for any such action or for any loss it causes, and we do not guarantee approvals, account standing, ad delivery, or payout timing.
7. Your assumption of risk and release
By using our website or engaging our services you acknowledge that you have read and understood this Disclaimer and our Terms of Service, that you are relying on your own judgment and not on any statement of ours about results, and that you assume all risk associated with starting, operating, and marketing an online store. To the fullest extent permitted by law, you release Lionsmont and its owners, employees, and contractors from any and all claims, demands, losses, and damages of every kind relating to the financial or business results of a store we build or campaigns we manage.
8. Limitation of liability
To the fullest extent permitted by applicable law, Lionsmont is not liable for any loss of sales, revenue, profit, savings, data, goodwill, or business opportunity, for the cost of advertising spend or inventory, for chargebacks, payment holds, or account actions imposed by third parties, or for any indirect, incidental, special, consequential, exemplary, or punitive damages, arising out of or relating to our services or to your reliance on anything we have said or produced, however caused and under any theory of liability. Our total liability for all claims of any kind is limited as set out in Section 13 of our Terms of Service.
9. Relationship to our Terms
This Disclaimer is part of and should be read together with our Terms of Service, which contain additional disclaimers, limitations of liability, and your indemnification obligations. If this Disclaimer conflicts with a signed Master Services Agreement or statement of work, that agreement controls for the engagement it covers.
10. Contact
Questions: hello@sitehelpgroup.com · (503) 468-6938.