Existing clients
support@sitehelpgroup.com
Questions about a store we built, your 30-day support window, or an active Growth Marketing engagement.
New projects
hello@sitehelpgroup.com
Not a client yet? Tell us about the store you want to build, or book an appointment.
Phone
(503) 468-6938
Leave a message with your name and store name if we're unavailable and we'll call you back.
How to get help fastest
Email is the best channel for anything technical, because it lets us look at your store before we reply. Include your store name or URL, a short description of what you expected to happen and what happened instead, and screenshots or a screen recording if you have them. We aim to reply to client support requests within one business day, Monday to Friday, Pacific time; complex issues may take longer to resolve, and we'll keep you posted along the way.
What post-launch support covers
If your tier includes post-launch technical support (thirty days for Premier Build, or as stated in your proposal), it covers defects in the work we delivered — for example a template that doesn't render correctly, a tracking event that doesn't fire, or an automation we configured that isn't sending. It does not cover new features or design changes, edits to products or content, changes made by you or by third-party apps and platforms after launch, or issues with Shopify, Klaviyo, ad platforms, or suppliers themselves. If something falls outside support, we'll tell you and quote it separately.
Common questions
I can't log in to my Shopify admin.+
Your Shopify account is in your name, so password resets go through Shopify directly: on the login screen choose Forgot password. If you've lost access to the email on the account, contact Shopify Support — we don't hold your password and can't reset it for you.
Something on my store looks broken.+
Email support with the page URL, the device and browser you're on, and a screenshot. If you recently installed an app or changed a theme setting, mention that too — it's the most common cause.
My tracking or emails stopped working.+
Platforms occasionally change or disconnect integrations. Send us what stopped and roughly when you noticed, and we'll check whether it's inside your support window.
Can you make changes or add features after launch?+
Yes — as a separate, quoted piece of work. Send us what you have in mind and we'll reply with scope and timing.
How do I cancel or pause Growth Marketing?+
Email support@sitehelpgroup.com. Ongoing engagements can be ended by either side with 30 days' written notice, per the Terms of Service. Your ad accounts stay yours.
How do I ask you to delete my information?+
Email support@sitehelpgroup.com from the address you used and we'll confirm once it's done. See our Privacy Policy.