1. Scope
This Privacy Policy explains how Lionsmont ("we", "us") collects, uses, and shares personal information when you visit lionsmont.com (the "Site"), request an appointment, or communicate with us. It does not cover the stores we build for clients; each client is responsible for the privacy practices and policies of their own store.
2. Information we collect
Information you give us
When you submit the appointment form we collect the service and tier you select, your name, your email address, and your consent to be contacted. If you email or call us, we collect whatever you choose to share. We do not ask for or intentionally collect payment card numbers, government identifiers, or health information through the Site.
Information collected automatically
Our hosting provider, Cloudflare, automatically processes technical data needed to serve and protect the Site, such as your IP address, approximate country, browser type, the pages requested, and timestamps. When you submit the form we record the country associated with your IP address and the time of submission to help detect spam. If bot protection (Cloudflare Turnstile) is enabled, it may collect device and browser signals to distinguish people from bots.
3. How we use information
We use information to respond to your request and schedule appointments; to provide, scope, and deliver services you engage us for; to communicate with you about your inquiry or engagement; to detect and prevent spam, abuse, and security threats; to comply with legal obligations; and to keep records of our business. We do not sell personal information and we do not use it for third-party targeted advertising.
4. Who we share information with
We share information only with service providers that help us run the Site and our business, and only for the purposes above:
- Cloudflare — hosts the Site, runs the form endpoint, provides security, and (if enabled) bot protection.
- Resend — delivers form submissions to our inbox by email.
- Slack or Discord — if enabled, receives an internal notification containing the name, email, service, and tier from a submission.
- Google Fonts — serves the typeface used on the Site; your browser requests the font files from Google.
- Unsplash and Pexels — host the photography and video shown on the Site; your browser requests those files from their servers.
We may also disclose information if required by law, to protect our rights or safety or those of others, or as part of a merger, acquisition, or sale of our business. We do not share your information with other clients.
5. Cookies and similar technologies
The Site itself does not set advertising or analytics cookies. Cloudflare may set strictly necessary cookies for security and bot protection (for example, when Turnstile is enabled). You can control cookies through your browser settings; blocking necessary cookies may prevent the form from working.
6. How long we keep information
Appointment requests and related correspondence are kept for as long as needed to respond to you and, if you become a client, for the duration of the engagement plus the period required for our business, tax, and legal records (generally up to seven years). Technical logs held by Cloudflare are retained according to Cloudflare's policies. You may ask us to delete your information at any time (see Section 8).
7. Security
We use reasonable administrative and technical safeguards, including HTTPS encryption, strict security headers, validation and rate limiting on the form, and encrypted storage of service credentials. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by emailing support@sitehelpgroup.com. We will verify your request and respond within a reasonable time, and within any period required by law. Depending on where you live you may have additional rights under laws such as the California Consumer Privacy Act; we honor those rights to the extent they apply. Washington residents: we do not collect consumer health data as defined in Washington's My Health My Data Act through the Site.
9. Children
The Site is intended for business owners and is not directed to anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.
10. Links to other sites
The Site links to third-party websites and platforms. Their privacy practices are their own; please review their policies.
11. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows the current version. Material changes will be posted on this page.
12. Contact
Privacy questions or requests: support@sitehelpgroup.com · (503) 468-6938 · Lionsmont, Seattle, Washington.